Working Hours
  • Mon 7:30AM - 5:30PM
    Tue 7:30AM - 5:30PM
  • Wed 7:30AM - 5:30PM
    Thu 7:30AM - 5:30PM
  • Fri 7:30AM - 5:30PM
    Sat Closed
  • Sun Closed
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847-298-4372 | 2100 E Touhy Ave Des Plaines, IL 60018

CUSTOMER SURVEY

CUSTOMER SURVEY

Customer Survey

"No Better Time Than The Present!"

It's an old phrase that offers wise words even today. The best time to give us feedback about your experience at Pat & Chuck's Auto Repair is right now. Please take a minute or two, while the details of your appointment are still fresh in your mind and let our team know how you feel about your auto repair service. At Pat & Chuck's Auto Repair we seek to provide remarkable customer service, and sharing even the smallest details about your service helps us improve.

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I was greeted and waited on promptly
I was treated courteously.
The recommended service / maintenance was clearly explained to me.
Auto Repair / Service
The Service was completed to my satisfaction.
The service was completed in the estimated time.
I was pleased with the condition of the vehicle when it was returned to me.
Overall Opinion
My overall experience was a good one.
I would recommend you to family/friends/Associates.
I would do service with you again.


What Our Customers Are Saying

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We were in town to vend at a show in the Rosemont Convention Center when our transmission started to have problems. We asked around and ended up at Pat & Chuck's Auto Repair. The guys there are THE BEST! They managed to work on our car on short notice, replace the transmission and even replaced a couple of supports that we weren't aware needed replacing. (They kept the broken parts to show us.) They even checked over the rest of the car to make sure everything was in good running order and that we'd be able to make it home pulling our trailer without any further problems. We fully expected to pay a "Big City" price for the work that they did -- and we were pleasantly surprised when the bill was significantly less than we'd anticipated. There were no surprises, no add-ons and the final expense was just what they'd told us it would be. We'd go back there in a heartbeat and it's a shame that they're so far away from where we live! Chuck and Rod were friendly!

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I am always pleased with the work that I have had done at Pat & Chuck's, especially the most recent repair. I had been using another shop for convenience reasons, and had been told I needed my transmission rebuilt or replaced. Pat & Chuck"s could have just went ahead and did just that, but didn't; they diagnosed the correct issue, and fixed it, saving me approximately 1700 dollars.

  • ASE (Automotive Service Excellence)
  • IDENTIFIX
  • Jasper
  • ALL-DATA
  • Surecritic
  • amsoil
  • enterprise
  • wix
  • interstate
  • walker
  • motorcraft
  • moog
  • Mobil1
  • Car Care Aware
  • Call Us For Service: 847-298-4372