Working Hours
  • Mon 7:30AM - 5:30PM
    Tue 7:30AM - 5:30PM
  • Wed 7:30AM - 5:30PM
    Thu 7:30AM - 5:30PM
  • Fri 7:30AM - 5:30PM
    Sat Closed
  • Sun Closed
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CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.


What Our Customers Are Saying

We were in town to vend at a show in the Rosemont Convention Center when our transmission started to have problems. We asked around and ended up at Pat & Chuck's Auto Repair. The guys there are THE BEST! They managed to work on our car on short notice, replace the transmission and even replaced a couple of supports that we weren't aware needed replacing. (They kept the broken parts to show us.) They even checked over the rest of the car to make sure everything was in good running order and that we'd be able to make it home pulling our trailer without any further problems. We fully expected to pay a "Big City" price for the work that they did -- and we were pleasantly surprised when the bill was significantly less than we'd anticipated. There were no surprises, no add-ons and the final expense was just what they'd told us it would be. We'd go back there in a heartbeat and it's a shame that they're so far away from where we live! Chuck and Rod were friendly!


-Greg & Cynthia D.

I am always pleased with the work that I have had done at Pat & Chuck's, especially the most recent repair. I had been using another shop for convenience reasons, and had been told I needed my transmission rebuilt or replaced. Pat & Chuck"s could have just went ahead and did just that, but didn't; they diagnosed the correct issue, and fixed it, saving me approximately 1700 dollars.


-Daniel S.
  • ASE (Automotive Service Excellence)
  • IDENTIFIX
  • Jasper
  • AutoWares
  • ALL-DATA
  • AutoWares - BTB - CSC
  • Car Care Aware
  • Call Us For Service: 847-298-4372